To ensure the safety and security of your account, AWA Alliance Bank will require Members to have SMS One Time Password functionality activated in order to use internet banking. Additionally Members are required to update their internet banking passwords to a minimum of 8 characters including a combination of upper and lower case letters, numbers and symbols. To find out more click here.

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Do you have a transaction you don’t recognise? If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your card.

Disputing a Transaction

  • Print and complete the Disputed Transaction Form
  • Download, print and scan any documents and receipts.
  • Return the form and documents to us.
  • We will investigate and let you know once resolved.

Getting the form back to us

Download a Disputed Transaction Form

AWA Alliance Bank