Please Note: VIP Access tokens are no longer available to members. For two-factor authentication please watch easy SMS verification setup guide.

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Do you have a transaction you don’t recognise? If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your card.

Disputing a Transaction

  • Print and complete the Disputed Transaction Form
  • Download, print and scan any documents and receipts.
  • Return the form and documents to us.
  • We will investigate and let you know once resolved.

Getting the form back to us

  • Hand it in at any branch.
  • Email it to us :
  • Mail it to : PO Box 2138, Geelong Vic 3220

Download a Disputed Transaction Form

AWA Alliance Bank