Help

You can contact AWA directly by phone on 1300 056 953. If you would like to speak to one of the staff, please click here for details on how to contact AWA.

Close my Account

You can close an account by contacting your nearest branch.

Before closing your account, please ensure any outstanding cheques have been presented and all periodic payments and direct debits are cancelled.

If the account has a credit balance, you will be asked to provide details of where and how you would like the funds disbursed.

If the account has a debit balance, you will need to pay the amount plus any accrued charges to the bank before closing the account.

For more information about how to close an account:

  • Contact us : This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call us : 1300 056953

Credit Cards

You can cancel your Credit Card by contacting your nearest branch.

For more information about how to cancel your Credit Card:

  • Contact us : This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call us : 1300 056953

Make a Complaint

Find out more information here.

Bendigo and Adelaide Bank

AWA Mutual Limited ACN 087 651 652 (AWA) is an agent of Bendigo and Adelaide Bank Limited (Bendigo Bank) ACN 068 049 178 AFSL/Australian Credit Licence 237879 in the distribution of AWA Alliance Bank branded products and services. AWA also has arrangements with other third parties as detailed in the Financial Services Guide.

AWA Alliance Bank branded deposits and loans are deposits and loans of Bendigo Bank. This website provides general advice only and information has been prepared without taking into account your objectives, financial situation or needs. We recommend that you seek independent advice before making any decisions based on this information. Consider the relevant disclosure documents, which includes terms and conditions for the various AWA Alliance Bank products and services as this information is relevant when deciding whether to acquire or hold an AWA Alliance Bank product. AWA Alliance Bank is a trade mark of Bendigo Bank.